Shipping policy

Shipping Policy

Order Processing Time
All orders are processed within 7-10 business days. Orders are not shipped or delivered on weekends or holidays. If there is a significant delay in the shipment of your order, we will contact you via email or telephone.

Shipping Methods
Domestic Shipping

Standard Shipping
Expedited Shipping
Overnight Shipping
Shipping charges for your order will be calculated and displayed at checkout.

Shipment Confirmation & Order Tracking
You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties, and Taxes
[Your Company] is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages
The Agility Mat is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

Incorrect Address
If an order is returned due to an incorrect address provided by the customer, the customer will be responsible for the cost of reshipping the order.

Shipping Restrictions
Orders cannot be shipped to P.O. Boxes or APO/FPO addresses.

Returns Policy
For more information on our return policy, please visit our Return Policy page.